Asking for help isnâ€™t easy for some of us.Â I can put myself right into that category. It is something that only recently Iâ€™veÂ been learning to do more.
Asking for what we want as a speaker or leader isnâ€™t always easy, either.
I wasÂ invitedÂ to put together a workshop for leaders of a nonprofit board of directors where everyone is accustomed to being the â€œchief.â€Â Â A few days earlier, a client had requested helpÂ making the managers of various departmentsÂ take on more leadershipÂ roles. He wanted themÂ to get the production and customer service work doneÂ more cost-effectively,Â with less downtime due toÂ petty andÂ pointlessÂ internal competition.
â€œWhat do you say to someone when theyÂ agreeÂ to do something â€“ and then they donâ€™t do it, or they miss the deadline?â€ ThatÂ issueÂ isÂ plaguing bothÂ the nonprofit board and theÂ clientâ€™sÂ managementÂ team.Â â€œAnd what can you say to try and motivate them to do whatâ€™s needed in a timely wayÂ withÂ a positive mindset?â€
My answer: How you reply depends on the individualâ€™sÂ communication styleÂ and attitudes. And some key questions:
- WhatÂ is your goal? What is the outcome youâ€™re seeking?
- How clear were you on the instructions in the first place?
- DoÂ you reallyÂ want to keep that person on your boardÂ â€“ or on yourÂ team?
- Do you want to keep them as a member of your groupÂ or in your company?
Dealing withÂ the in-your-face extravert who wonâ€™t let anything passÂ without a challenge is totally different than how you have a conversation with theÂ non-confrontationalÂ or fact-focusedÂ introvert.Â When thereâ€™s conflict, from my experience, it doesn’t matter what your own communication style is as a leader or speaker.Â Our job is to create a platform for ideas to be exchanged and real listening to occur â€“ no easy feat.
Get Tips to Capture Their Attention When You Begin Speaking!Â Click here to enjoy this free excerpt of How to Open to Keep Their Attention on You and Not Their Phones, a workshop Anne B. Freedman recently provided the Fort Lauderdale Chapter, National Association of Women Business Owners. Â
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